Shipping & Pick up Information
We charge a flat rate shipping fee for each order depending on your location. Shipping times vary between each destination and delays are common if you are ordering from an international destination outside of Canada. Orders are shipped via UPS, DHL, Loomis Express, Purolator and USPS depending on your location. We generally take between 2-3 business days to process your order after we receive your payment and ship out your order. All orders include a tracking number.
UPS / DHL / Loomis Express / Purolator Mail Service (approx. next day service):
British Columbia - $10 CAD
Alberta & Saskatchewan - $15 CAD
UPS / DHL / Purolator Mail Service (approx. 1-2 business days):
Ontario & Everywhere Else - $18 CAD
United States USPS First-Class or Priority Mail (approx. 1-3 business days):
All states: $15 CAD
Everywhere Else USPS First-Class International (approx. 3-7 business days):
Everywhere Else: $30 CAD
*NOTE: All rates listed are in US Dollar currency. Rates may change based on the currency exchange between US Dollars and Canadian Dollars.
Pick Up Information
If you wish to pick up your order instead of having it shipped to your address, please send us an email with your order# and allow 1-3 days for us to have your order all ready for pick up. All pick up orders are available to be picked up in Abbotsford, BC or Yaletown (Vancouver, BC). The shipping fee that was charged upon placing the order will be refunded immediately once we receive your request to pick up.
We are not responsible for any order packages returned without notice from the customer.
We do not refund shipping fees or accept any returns due to hygienic reasons.
We are not responsible for undeliverable addressed parcels. You are required to pay the shipping & handling fee again if you request for us to re-deliver your order.
Effective as of Nov 1, 2016 - We are unable to process any orders placed if the billing address and the shipping address is not the same.